Privacy Policy

Neural Hive Technologies Private Limited (“Neural Hive”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, interact with us, request demonstrations, subscribe to our communications, or use our products and services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Neural Hive Technologies Private Limited develops and provides Artificial Intelligence (AI)-powered digital dentistry technologies, including software solutions, digital orthodontic workflows, imaging technologies, and related professional services.

This Privacy Policy applies to:

• Our website
• Contact and enquiry forms
• Demo request forms
• Newsletter subscriptions
• Customer support communications
• Marketing activities
• Future customer portals and cloud-based software services, unless governed by separate agreements

2. Information We Collect

Depending on your interaction with us, we may collect the following categories of information.

A. Personal Information

You may voluntarily provide:

• Full name
• Email address
• Mobile or telephone number
• Clinic or company name
• Professional designation
• Country or region
• Address (where applicable)
• Any information contained in messages submitted through our forms

B. Professional Information

Where relevant, we may collect:

• Dental specialty
• Professional qualifications
• Clinic information
• Business preferences
• Product interests
• Purchase enquiries

C. Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Date and time of visit
• Referring website
• Pages visited
• Session duration
• Website interaction information

D. Cookies and Similar Technologies

We may collect information through:

• Cookies
• Pixels
• Web beacons
• Analytics technologies
• Similar tracking technologies

These technologies help us improve website performance and user experience.

3. Information We Do Not Intentionally Collect

Our website is intended primarily for business enquiries and product information.

Unless specifically required under a separate service agreement, we do not intentionally request or collect:

• patient medical records;
• diagnostic images;
• treatment records;
• personal health information;
• biometric information; or
• other sensitive healthcare data through our public website forms.

If such information is inadvertently submitted through the website, users should notify us so that appropriate action can be taken in accordance with applicable law.

4. How We Collect Information

Information may be collected when you:

• browse our website;
• complete contact forms;
• request a product demonstration;
• subscribe to newsletters;
• register for webinars or events;
• communicate with our representatives;
• request support;
• download brochures or other resources;
• participate in surveys or promotional campaigns.

5. Purposes of Processing

We process personal information for legitimate business purposes, including to:

• respond to enquiries;
• schedule product demonstrations;
• provide requested information;
• communicate regarding products and services;
• improve website functionality and user experience;
• manage customer relationships;
• provide technical support;
• send newsletters and marketing communications (where permitted or with consent);
• conduct analytics and performance measurement;
• prevent fraud and unauthorized activity;
• comply with legal and regulatory obligations;
• protect our legal rights and business interests.

6. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following legal grounds:

• your consent;
• performance of a contract;
• compliance with legal obligations;
• our legitimate business interests, provided they do not override your rights and freedoms.

Where consent is required by applicable law, you may withdraw it at any time.

7. Cookies

Our website may use cookies to:

• remember preferences;
• improve navigation;
• understand website usage;
• analyze traffic;
• measure marketing effectiveness;
• enhance security.

Depending on your location, you may be presented with a cookie consent banner allowing you to manage your preferences.

You may also disable cookies through your browser settings; however, some features of the website may not function correctly.

8. Marketing Communications

If you subscribe to our newsletter or otherwise consent, we may send you communications regarding:

• product launches;
• software updates;
• educational content;
• webinars;
• events;
• promotions;
• company news.

You may opt out at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Disclosure of Information

We do not sell or rent your personal information.

We may share information with:

• cloud hosting providers;
• IT service providers;
• customer relationship management (CRM) platforms;
• email service providers;
• analytics providers;
• payment processors (where applicable);
• professional advisers (such as auditors, legal counsel, or consultants);
• regulatory authorities or law enforcement agencies when required by law;
• business partners involved in providing requested products or services, subject to appropriate safeguards.

All third parties are expected to maintain appropriate confidentiality and security measures.

10. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where our service providers or business operations are located.

Where required by applicable law, we implement appropriate contractual, technical, and organizational safeguards to protect personal information transferred across borders.

11. Data Security

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• encrypted data transmission (TLS/SSL);
• access controls;
• authentication mechanisms;
• secure hosting environments;
• regular software updates;
• vulnerability management;
• employee confidentiality obligations.

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as necessary to:

• fulfil the purposes described in this Privacy Policy;
• provide requested services;
• maintain business records;
• comply with legal, accounting, or regulatory obligations;
• resolve disputes;
• enforce our agreements.

Once no longer required, information will be securely deleted, anonymized, or archived in accordance with applicable laws.

13. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• withdraw consent where processing is based on consent;
• object to certain processing activities;
• request restriction of processing in applicable circumstances;
• request a copy of your information where legally required;
• lodge a complaint with the relevant data protection authority.

We will respond to legitimate requests within the timeframes prescribed by applicable law.

14. Children’s Privacy

Our website and services are intended for business users and healthcare professionals.

They are not directed to children under the age of eighteen (18), and we do not knowingly collect personal information from minors through our website.

If we become aware that information relating to a child has been collected inadvertently, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites before providing personal information.

16. AI and Clinical Data

Neural Hive develops AI-assisted technologies intended to support qualified dental professionals.

Where our software products process clinical or patient-related data under separate commercial agreements, such processing will be governed by:

• applicable service agreements;
• data processing agreements (where applicable);
• customer-specific contractual terms; and
• applicable healthcare and data protection laws.

This website Privacy Policy does not replace or modify those contractual obligations.

17. Data Breach Response

In the event of a personal data breach, Neural Hive will assess the incident promptly and, where required by applicable law, notify affected individuals and relevant authorities within the prescribed timelines.

We maintain internal procedures for incident detection, investigation, mitigation, and remediation.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or regulatory obligations.

The revised version will be published on our website with an updated “Last Updated” date.

Your continued use of the website after such changes constitutes your acceptance of the revised Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer, Neural Hive Technologies Private Limited

Registered Office: 301-C, Poonam Chambers, A Wing, Dr. Annie Besant Road, Worli, Mumbai 400 018, India.

Email: info@neuralhive.com
Phone: +91 98676 33002

20. Governing Law

This Privacy Policy shall be governed by the laws of the Republic of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India, unless otherwise required by applicable law.